Privacy Policy

1. Introduction

Welcome to Jahi (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (jahi.co.ke) and the Jahi mobile application.

2. Information We Collect

We collect information to provide financial services, ensure security, and improve user experience. This includes:

• Personal Information: Name, phone number, payment details, and transaction details when using the app or website.
• Device Information: Device ID, OS version, IP address, and browser type.
• App Usage & Crash Data: Collected via Google Play Services for analytics and debugging.
• Cookies: Small text files to remember preferences and analyze usage.

3. How We Use Your Information

We use your data to:

• Process airtime purchases and airtime-to-M-Pesa conversions
• Initiate M-Pesa STK Push transactions securely
• Prevent fraud and verify transactions
• Improve app performance and user experience
• Provide customer support and respond to inquiries
• Comply with legal and regulatory requirements

4. Data Protection & Security

We implement strict security measures to protect your data. Your M-Pesa PIN is never collected or stored; all PIN entry is handled securely through Safaricom STK Push. Payment details are encrypted and not stored on our servers.

5. Sharing of Information

We only share your data to complete transactions or comply with legal requirements:

• Safaricom M-Pesa APIs for transaction processing
• Mobile network operators for airtime delivery
• Trusted service providers assisting with transaction processing
• Google Play Services for analytics and crash reporting

We do not sell, trade, or rent personal data to third parties.

6. Permissions Used

The Jahi app requests the following permissions:

• Internet access – to process requests
• Network state – to detect connectivity
• Receive SMS – optional for transaction confirmations
• Notification permission – to alert users of successful transactions

We do not request access to contacts, photos, or other sensitive device permissions.

7. Cookies & Tracking Technologies

Our website and app use cookies to remember preferences and analyze usage. You can disable cookies in your browser settings, which may affect functionality.

8. Your Rights

You may access, update, or delete your personal information. To exercise these rights, contact us at support@jahi.co.ke.

9. Third-Party Links

Our website or app may link to external websites. We are not responsible for their privacy practices.

10. Financial Transactions

Jahi facilitates user-initiated airtime purchases and airtime-to-M-Pesa conversions. We do not provide loans, credit, savings, investments, or other regulated financial services.

11. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted here with a revised “Last Updated” date.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Email: support@jahi.co.ke
Website: https://jahi.co.ke

Last Updated: December 2025